Job Description:
Correctly anticipate the needs of customers, including those with special needs, and provide the products, services and information they need
- Meet all acceptable needs and requests of customers in a timely manner without delay
- Immediately recognize customers' impressions and dissatisfaction with services, and take action to resolve the situation according to individual level of responsibility and "guest handling" procedures
Provides assistance to colleagues when required, to ensure defined business objectives are met
Demonstrate trust, support and respect towards team members in daily work activities
- Communicate with clients and colleagues in a courteous and professional manner
- Report any potential theft or misuse of lounge property immediately to a member of the management
- Prepare the lounge for service using the opening checklist and according to the instructions
- Check all menus and bills folders (clean and organized), and distribute them to the dining tables
- Preparing napkins and bread baskets
- Clean, prepare, and arrange tables in restaurants correctly, according to standard operating procedures
- Provide clean and blemish-free food and drinks on time without delay
- Sorting, counting and replacing used linens
- Report any complaints or comments to the chief waiter, assistant manager or lounge manager immediately
Performing any other duties assigned by the operations manager, head of the waitress, assistant manager, hall manager or senior management
Demonstrate knowledge and contribute to the achievement of management objectives
Attending training sessions as scheduled
Actively attend and participate in daily and weekly mentoring sessions and meetings
- Submitting suggestions to the manager or department coach for any training need to improve performance and handling method
- Exercising high standards of personal appearance in accordance with restaurant and company standards
Ask for help from team members, supervisors, and other managers when needed
