- Install and configure computers, software, systems, networks, printers, and scanners
Monitor and maintain computer systems and networks
- Respond in a timely manner to technical support issues and requests
Providing technical support (face to face or over the phone)
- Setting up accounts for new users
- Repair and replace equipment as necessary
Testing new technologies and software
Training more junior staff
Determine hardware and software solutions
- Troubleshoot technical issues
- Diagnose and fix errors
- Solve network problems
- Support starting new applications
- Provide support in the form of procedural documents
- Manage multiple cases simultaneously
Testing and evaluation of new technologies
