- Itruck is looking for “Regional Operation Manager - KSA" with below job description:
Manage the relations and cross-functional tasks with Account Management, Sales, Finance & Customer Care departments.
- Listen attentively to the voice of Itruck's community and provide feedback to the rest of the company.
- Lead a team of front-line support representatives to provide world-class support to our community of users.
- Handle escalations and negotiations with Factories and carriers.
- Manage the collection of data of all carriers in all covered areas and collect this data if necessary.
- Manage the coordination of all operational matters of the entire shipments and ensuring the operational process with respect to shippers and carriers, and efficient handling to ensure effective communication with the entire team.
- Lead the design and setup of all the processes and engagement rules revolving around Customer Care and all involved parties.
- Accountable for all operational elements of the whole shipments and ensure operational excellence with regards to customer & carriers experience, and channels / instruments efficiency.
- Build strong and deep relationships with the key accounts to streamline capabilities and leverage mutual benefits.
- Support the ongoing product evolution road map by providing input to features enhancements that would automate & streamline operations.
- Be a passionate advocate for all carries partners and answer any questions that come your way in a fast moving environment.
- Make strategic decisions to prioritize within functional area; guide and set goals for the overall team.
- The Operations team owns functional business strategies as well as local market strategies, and your team will be responsible for monitoring, correcting, and executing business processes.
- Review monthly Logistics’ reports and give feedback to all operations staff, Department Managers and other key staff as needed.
Requirements:
A bachelor's degree in business, finance or any science related fields.
Knowledge of organizational effectiveness and operations strategy management.
Experience in the strategic planning and transportation of products, ensuring that goods are delivered in a good state and on time.
Experience in negotiating and working with factories, suppliers, carriers.
Knowledge of managing returns and rejections professionally and promptly with factories.
Working knowledge of budgets, forecasting and metrics.
Excellent communication skills both written and verbal.
Ability to manage time and workload effectively to meet tight deadlines and targets.
Strong leadership and organizational skills.
Ability to work in a team environment to engage and motivate team members.
