Work location: Exit 16
- Handle and resolve complaints and claims efficacy and with empathy and process payments in an efficient accurate and friendly manner.
- Strive to create a positive experience for customers to ensure they would want to continuously return and shop at IKEA.
- Ensure that the department/work area is effective for customers and cost-efficient for the store.
- Follow up with relevant function managers and customers regarding any complaints, appreciations or suggestions.
- Actively work together with other store functions to continuously improve the shopping experience for our customers in order to support long-term growth.
- Work towards closing CRM cases in a timely manner.
Requirements:
Excellent communication skills
Experience in customer service
The ability to face the audience with confidence and tact
Language requirements:
English-good
Employment type:
Full Time
Salary Range:
Unspecified
Benefits and Other Informations:
- Total salary: 4,000 riyals
- Two days off per week
- 30 days annual leave
- Allowances and financial incentives when making profits
