Knowledge:
Market knowledge of technical support and helpdesk solutions
Good knowledge of troubleshooting, network fundamentals, and network administrator duties
Knowledge of performing daily operating duties, performing systems management tasks and undertaking maintenance of end-user computers and other accessories
Specific job tasks:
Create, configure, and test custom configurations based on multiple platforms and operating systems
Liaise and coordinate with external support partners and computer hardware partners
Knowledge of Active Directory auditing and reporting using specific applications
Knowing to configure, support and troubleshoot desktop devices, laptop computers, tablets, printers and other peripherals of hardware and software
Knowledge of following up and updating operations procedures and finding best practices in (IT)
Knowledge in developing test conditions
Requirements:
Interpersonal skills and relationship building skills
