1. Participate in setting sales targets by reviewing last year sales figures, and setting realistic and higher sales targets at the same time for the sales team, as well as submitting reports to the line manager.
2. Ensuring the achievement of sales targets by monitoring the performance of the sales force, providing comments on performance, and addressing any problems facing the team.
3. Maintaining the stock level in the store by reviewing the stock level against the variety / availability of products in stock and submitting reports to the line manager to take the required action.
4. Managing the supply level by monitoring the goods and products to achieve the levels of sales targets and ensuring that the sales of the available lines and products are not stopped.
5. Manage sales expenses by reviewing store expenses according to budget, taking required actions and submitting a report to the line manager.
6. Contribute to improving relationships with customers by issuing and reviewing various sales reports to analyze customer contact information and the frequency of visits / purchasing power, and to follow up on the implementation of the necessary procedures to improve relations with customers.
7. Maintaining and improving the store by ensuring that store standards comply with company policy and guidelines, and recommending measures to improve the store.
8. Responding to comments and reviews on products by reviewing the best and worst sales report and communicating with the marketing department regarding customer needs such as style / color and size.
9. Participate in identifying potential customers through implementing sales initiatives to attract new customers and ensure communication with existing clients in order to update the database in coordination with the customer service department.
10. Implementing after-sales services by receiving customer complaints and taking appropriate action according to company policy, or communicating with relevant departments to take the required action.
11. Ensuring a good and standard display of products by conducting daily supervision of the store, having a special list to verify compliance with work standards, and conducting the necessary follow-up on work progress.
12. Maintaining customer satisfaction by reviewing complaints, investigating and resolving problems or escalating them to customer service, and ensuring that the entire team complies with the required customer services policy (product data, return policy, etc.) and following up on taking the necessary actions.
13. Execute a sales audit by investigating and clarifying the cancellation / return report with the sales team and the supervisor, taking the necessary action, verifying the performance of the sales / employee / store KPIs and developing the action plan.
14. Adhere to the sales standard operating procedures by implementing new standard operating procedures and ensuring that all employees are kept informed of all that is new in relation to the standard operating procedures.
15. Adherence to regulatory requirements by ensuring that the store fully complies with commercial standards legislation and health and safety legislation.
16. Continuous commitment to developing and training the sales team by identifying employee training needs and conducting or requesting training of sales teams according to the training plan to improve performance and acquire new skills.
17. Manage the schedule of shifts and weekly vacations for employees to ensure that employees are available at all times
Workplace: West of Riyadh - Tuwaiq - Al Mousa district
Requirements:
Ability to manage many tasks and organize priorities
creativity and innovation
Ability to solve problems and analyze
Excellent communication and interpersonal skills
computer skills
Achieving sales results Developing the front line of retail sales
