- Perform functional test of company’s board and system level products.
- Test and troubleshoot board failures as required.
- Provide detailed symptom descriptions for failures uncovered during functional test to assist in component-level troubleshooting.
- Follow all applicable work instructions to perform testing and repairprocesses.
- Replace of fix hardware components as needed.
- Follow and improve RMA procedure as per company and vendor policy.
- Discuss problems (technical and process) encountered while testing/troubleshooting with supervisor and engineering staff and recommend solutions to improve work efficiency.
- Escalate product and process issues to management and help with problem resolution.
- Follow all company, safety and production procedures and regulations and maintains a clean and orderly workstation.
- Communicate RMA updates to sales team.
- Keep records for RMA requests and detailed reports for each one.
- Make sure to meet the service level required by company.
Requirements:
Minimum electronics certification from accredited two-year technical or four- year Engineering school
Using test instruments like Multimeter, Oscilloscope, Power Supplies, etc.
Perform bord soldering and faulty component identifying and replacement
Networking Knowledge is required
Low current systems experience such as CCTV, Access control, Alarm systems and smart home
Reading and understanding schematics, datasheets and written work instructions
Ability to handle job stress and interact effectively with others in the workplace
Good command of English language: Ability to read, write and speak English well
Ability to carry out detailed written and oral instructions
