- Respond to queries: Respond to customer inquiries and inquiries, advise customers about the products, services, operations, and other customer related topics.
- Customer Visit: Register and follow up customer visits to increase sales, answer questions, and solve problems in person.
- Solve problems: solve customer problems and complaints, negotiate solutions to direct problems, escalate complex problems to complaints officer, and coordinate with sales department, technical department, or other departments.
- Reporting: Reporting on queries and complaints received, identifying questions or recurring issues, and other trends.
