- A customer service officer is required to work for a company working in the field of car service
Tasks and Job Description:
• Responds to phone calls and opens a ticket for each customer, and collects the necessary information about the problem or inquiry.
• Submit the customer's inquiry and / or details of the problem to the department / department concerned.
• Promotes customer service.
• Helps customers solve their inquiries and complaints, in a decent and effective manner.
• Maintains good relationship with customer base.
• Orders made by customers in the system occur and ensure that they are forwarded to the appropriate entity for corrective action.
• Maintains a customer service contact database by entering important information.
• Receives phone calls from current customers.
• Provides quick, professional responses to all customer feedback.
• Reports periodically on its work and on customer satisfaction to its direct supervisor.
Requirements:
Strong communication and communication skills.
Ability to formulate detailed reports.
Skills identify and solve problems effectively.
Ability to develop and maintain positive relationships with customers.
Ability to work under pressure and meet deadlines.
Ability to work independently as part of a team.
Advanced skills in the use of applications and computer programs.
Previous experience in the Call Center in the field of maintenance services
