- Planning, directing and coordinating hotel activities. Hospitality, Food and Beverage Management, Hotel Management and Maintenance. Responsibility for overall performance.
- Policy development: Develop policies and procedures to guide operations and ensure compliance with legal requirements.
- Customer Service Department: Direct customer service and satisfaction. Follow-up to disputes and complaints.
- Operations Management: Manage hotel staff and operations including reception, reservations, food and beverages, and housekeeping.
- Manage support functions: Manage hotel support functions including marketing, procurement, human resources, finance and budgeting.
- Performance monitoring: Direct the overall performance of the hotel, and work to increase the profitability of its facilities.
