Knowledge:
1. Knowledge of the market for technical support and Helpdesk solutions
2. Good knowledge of Active Directory, Office 365, DNS, DHCP, and network basics
3. Good knowledge of troubleshooting, network basics, and network administrator duties
4. Knowledge in performing daily operating duties, performing system management tasks and doing maintenance of end-user computers and other accessories
Specific competencies:
1. Create, configure, and test custom configurations based on many platforms and operating systems.
2. Liaise and coordinate with external support partners and computer partners.
3. Provide guidance for junior members of the team if necessary.
Experience:
1. Audit experience in Active Directory and reporting using specific applications
2. Experience configuring, supporting, and troubleshooting desktop, laptop, tablet, printer, and other accessories from hardware and software
3. Experience follow-up and update process procedures and find best practices in IT
4. Experience in developing test conditions
Requirements:
Personal skills in dealing with people and skills building relationships.
