- The restaurant host is the first employee to handle incoming guests upon entering the restaurant. You must ensure that professional and professional food and beverage service is provided to the guests by meeting and exceeding their expectations as well. We welcome guests by greeting them according to standards and respond to customer inquiries by resolving issues in a timely and efficient manner to ensure customer satisfaction
- Check booking for the reservation during the next meal period.
- Notify the supervisor of any party of more than six.
- Distribute reservations among all servers on an equal footing and inform them of all necessary information. For example, birthdays, anniversaries, and an invoice should not be taken on the table or any other unusual requests.
- Ask the kitchen about daily Nuba shows.
- Always answer the phone politely using a friendly tone and being informative.
- If the customer has any questions, it is your responsibility to answer them accurately. So, know your list of products and prices.
- You must have full knowledge of all menus and drink: ingredients. Setting; how items are presented and what? Know your prices Know about daily offers.
- If there are any complaints, retrieve a manager or supervisor immediately
- Deliver a sample tracking questionnaire to restaurants and get comments from the guest
Requirements:
Degree, secondary education or one year diploma in hotel management or equivalent
