Restaurant Operations Manager to be based in Dammam. The company is launching a fast food chain across KSA. Candidates must have hands on experience in FAST FOOD restaurant operation.
■ operational management: organizing stock and equipment, and overseeing building maintenance, cleanliness and security.
■ financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, etc.
■ people management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.
■ working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations.
■ ensuring high standards of customer service are observed at all times.
■ implementing and instilling in their teams, company policies, procedures, ethics, etc.
■ handling customer complaints and queries.
■ devising and marketing promotional campaigns.
■ preparing reports and other performance analysis documentation.
■ reporting to and attending regular meetings with area managers or head office representatives;
■ establishing relationships with the local community and undertaking activities, which comply with the company's corporate social responsibility programmes.
Requirements:
• Must speak, read and write English fluently
• Must have full knowledge of all computer soft ware
• Minimum 5 years experience in fast food restaurants as an operation manager in an international chain
