Objectives of this role:
Maintain core IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handling business-critical IT tasks and system improvements
- Enabling faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware and software
Act as a subject matter expert supporting Mac OS X and Windows operating systems and widely used software and applications, such as Microsoft, Adobe and Google Workspace.
Responsibilities:
Install, configure, and support workstation software, hardware, printers, and phones
Analyzing staff needs, identifying weaknesses, and increasing efficiency and accuracy
Carry out systems and network design, documentation, implementation, testing, and management, ensuring that components meet business needs and work together seamlessly
- Perform application and software upgrades and troubleshoot any performance issues
- Training employees on the use of software and hardware, and providing technical support when needed
Requirements:
Bachelor's degree or equivalent in Computer Science
Two years of experience in information technology
Familiarity with technical support and networks
In-depth knowledge of operating systems, current hardware and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
The ability to keep company information confidential
