• Investigate the complaints received from customers/merchants and take the necessary action as per prescribed disciplinary rules
• Check and evaluate the representatives rating and insure and follow the quality standards
• Evaluate different surveys from Representatives about ROs and Support and take necessary actions
• Regularly Investigate and Keep a check on Reps and customers Fraud orders (Frauds investigations)
• Available to work on different shifts based on the department requirements
• Interpret and comply with quality process standards
• Oversee the implementation and ensure efficiency of inspection and quality systems
• Document quality process activities
• Inspect data to detect areas for improvement
• Elaborate, recommend, and oversee improvement actions
• Report on results of quality activities
Requirements:
Analytical skills
Fluency in Computer & Microsoft applications
Fluency in English & Arabic writing/speaking
Six months experience in customer service-related industry required
Excellent verbal and written communication with excellent listening and time management skills required
