- Emphasize that organizational units operate within the quality standards.
- Analysis of opinion polls to measure the quality of services provided, measuring the satisfaction of customers and clients and the use of indicators in the evaluation process.
- Prepare, analyze and process the results of customer complaints statistics.
- Communicate with different departments to learn best practices and share experiences.
- Provide the operations center with the required data and statistics necessary to meet the criteria of discrimination ..
- Participation in the preparation of developmental studies.
Requirements:
The skill of using computer programs (Microsoft Office)
Computer certificate or engineering
Statistical analysis skill
Internal audit skill
Skill of data collection by questionnaires and interviews
