Functional tasks:
Monitoring accounts to identify late payments
- Communicating with debtors and arranging with them ways to pay the amount of bills
- Keeping all records accurately helps to facilitate access to them
- Preparing and submitting periodic reports on the collection activity
- Follow up on process payments and refunds
- Solve customer billing and credit issues
Constant updating of collection files
Skills:
- Ability to monitor and audit accounts to determine outstanding debts
Knowledge of ways to verify historical data for each debt or invoice
- Proficiency in the process of communicating effectively with customers and listening to their inquiries about payments and arrears
Quickly take the necessary measures to encourage the timely repayment of debts
- The skills of finding various solutions to solve billing and credit problems
- Negotiation skills and providing various solutions to solve problems
- Excellent written and verbal communication skills
Patience and ability to deal with clients appropriately
Requirements:
Diploma or higher
At least one year experience in the field of collection
Proof of experience in the field of collection or work in a similar field
Familiarity with the laws related to the collection of bills and debts
Good knowledge of Microsoft programs and databases
