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Job Title: Client Service Representative
Job Category: Customer Service - Support and Assistance  [ View All Customer Service - Support and Assistance Jobs ]
Job Location: Multiple Cities - All Provinces
Post Date: 01/16/2022
Job description:
Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
Language requirements:
  • English-good
Employment type:
  • Full Time
Salary Range: Unspecified
Basic Requirements
Gender: Both Gender
This Job Available For: Saudi OR Residence
Minimum Education Level: High School or equivalent
Minimum Experience Level: Entry Level (Less than 1 to 3 Years Experience)
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