1. Coordination of work within the branch in divisions
2. Supervising the provision of distinguished service, increasing customer satisfaction, drawing a mental image of customers, and gaining customer loyalty
3. Accurately deal with customer complaints and provide appropriate solutions
4. Regular review of production quality and improvement of sales volume
5. Supervising the work schedule for departments and employees and the schedule of breaks and vacations
6. Supervising employee evaluation and providing feedback to improve productivity
7. Follow up on the needs of tools and products for operations, and report on requests on a regular basis
8. Managing the operational budget and defining procedures to help reduce expenses
9. Generate detailed reports periodically on expenses, inventory and maintenance on a daily, weekly, monthly, and annual basis
10. Supervising the training of existing new employees and improving customer service
11. Keep records of personnel and operating transactions in a periodic manner
12. Guiding and directing the team, directing observations periodically, spreading positive energy among team members and understanding the various capabilities of employees through training and follow-up
13. Dealing with complaining customers and employees in a friendly and calm manner, and gaining the loyalty of employees and customers
14. Defining goals and priorities according to the work need and its variables, and making sure that the tasks are completed on time and in the correct form
15. Dealing with major problems, following up on the details, and sending them to the Operations Department in an instant
16. Monitoring and analyzing deviations from plans and positions, identifying problems efficiently, developing remedial methods and solutions to them, and submitting reports
17. Submission of all reports to the management in all details daily, weekly, monthly, and yearly
18. Responsible for providing health and professional conditions and requirements for employees, customers and government agencies
19. Submit monthly reports:
- Objectives that have been achieved
The extent of job rotation in the branch
- Mention any problems in the branch that occurred and the mechanism for resolving them
Mention all maintenance problems that occurred in the branch
Mention the best employee in the branch during the month and the reason
20. Responding to any directions assigned to him by his superior within the nature of his work
