For the job duties of the collection and follow-up official:
Monitor accounts to identify late payments
Communicating with customers and arranging with them methods for paying the bills
Keep all records accurately and easily accessible
Follow-up with area managers and sales representatives to know the status of the client's deferred situation
Preparing and submitting reports on the collection activity periodically
- Follow up on process payments and refunds
Solve billing and customer credit issues
- Permanent updating of the files for collection
- Make reports on the status of receivables of the company's customers
Skills needed for a collection officer job:
Ability to monitor and audit accounts to determine outstanding debts
Knowledge of methods of verifying historical data for each debt or bill
Proficiency in the process of communicating effectively with clients and listening to their inquiries about payments and arrears
Prompt taking the necessary measures to encourage timely repayment of debts
Skills of finding various solutions to solve billing and credit problems
Requirements for working in a collection officer position:
Knowledge of different billing procedures and collection methods
- Familiarity with the laws related to the collection of bills and debts
Good knowledge of Microsoft software and databases
Patience and the ability to deal with clients appropriately
Excellent written and verbal communication skills
Negotiation skills and provide various solutions to solve problems
Requirements:
Bachelor's degree
Certificate of proof of experience Certificate of experience in the field of collection
