- Order Processing: Process customer requests and basic requirements, such as sending letters, forms or other documents.
- Registration of queries: recording of queries and complaints received, and reporting of solutions.
- Respond to queries: Respond to basic customer questions and queries, and advise clients on facility products, services, policies, and other related topics.
- Referring Complaints: Resolving basic customer complaints, and referring more complex problems to the Complaint Officer or any relevant employee.
