- Suggest corrective measures: propose changes to communications, policies, procedures, and other corrective measures, to anticipate customer complaints or complaints, and to assist in the implementation of such changes.
- Respond to queries: Respond to customer inquiries and inquiries, advise customers about the products, services, operations, and other customer related topics.
- Solve problems: solve customer problems and complaints, negotiate solutions to direct problems, escalate complex problems to complaints officer, and coordinate with sales department, technical department, or other departments.
- Reporting: Reporting on queries and complaints received, identifying questions or recurring issues, and other trends.
Requirements:
Regularly seasonal for 4 months
Knowledge of the use of computers
Having experience in the field of customer service
