- Planning, directing and coordinating customer service, developing customer service standards to ensure that customer needs and expectations are met, and information management is escalated, personally.
- Setting standards: Developing and supervising the implementation of customer service policies and standards.
- Identify solutions: Analyze sources of recurring problems in customer service, identify possible solutions, and coordinate resources in the enterprise to improve customer services.
- Handling complaints that are escalated: handling complaints or queries from customers being escalated, issuing help orders, reimbursing payments, disbursement of compensation, or other corrective actions as needed.
- Service department: manage the customer service department within the establishment, direct the customer service team to help customers and advise them, and directly prepare questionnaires measuring the level of customer satisfaction, the implementation of these questionnaires, and collect customer service statistics.
Requirements:
4 years experience in management
Language requirements:
English-good
Employment type:
Full Time
Salary Range:
Unspecified
Benefits and Other Informations:
- Monthly salary starts from 13 thousand ..
- Two days leave per week
- Class A medical insurance
- Annual bonus according to evaluation.