KnowledgeView's 'Publish Live' system is adopted by over 40 leading media companies and used by over 4,000 information professionals and journalists globally, mostly in the MENA region.
The 'Publish live' System Solution Unit in KnowledgeView provides the following services to clients and partners:
- Installation of Publish live system at clients sites after thorough surveys and analysis, training of Clients' IT on systems installed and training of end users, for example journalists, on the publishing systems.
- Configuration of server systems installed, including advanced scripting, interfacing with third party systems, and optimization for efficient operations with base OS systems including those of Linux, Microsoft Windows and Mac OS.
- Working with KnowledgeView's software developers on best optimisation and integration paths for software systems in use, including testing application configurations before installing them at clients' sites.
- Work with clients' project managers and editorial managers on best editorial practices for efficient publishing workflow to paper, online, mobile and tablets.
- Manage an efficient help desk for clients and partners, providing quality support according to agreed service level agreements.
The Publishing systems solutions specialists are required to perform the tasks above with high degree of excellence, displaying initiative and excellent clients care. This involves also:
- Managing support cases with high degree of excellence, interacting with development teams to resolve outstanding technical issues
- Acquiring expert knowledge in all KnowledgeView products installation, configuration and management, providing guidance, training and hand holding to customers
- Build-up industry knowledge on best practices in newspaper and magazine editorial workflow, multi-publishing newsrooms, providing feedback to KnowledgeView support and development teams
- Handling project management and deployment tasks working closely with KnowledgeView deployment teams at the stage of systems installation, to configure workflow, train and ensure the proper adoption of modern newsroom practices by newspaper editors. This may entail few weeks overseas at a time
- Assist with drafting the end-user documentation for KnowledgeView solutions as well as training materials for colleagues and customers
- Required to allocate a significant proportion of time, on technical development and integration work for extending the application of KnowledgeView products capabilities
- Effectively use the Company significant development procedures, quality assurance and information systems, reporting accurately and regularly on work progress, and taking part in the intra-company discussions and creative activities
- Contribute to QA plans and to testing of new product releases
- Undertake Project Management duties when required
Requirements:
- Bachelor's Degree in Computer Science or CCE
- 1 to 3 years of software development, testing, support or deployment
- Good level of communication. Both written and verbal
- Strong candidates with show initiative, be self motivated, tenacious, enthusiastic and work well within a team
