Team Management:
- Leading the Hire Desk team to take inbound inquiries (calls and emails) and effectively liaising with customers on a daily basis. Quoting and proactively converting, up-selling and cross-selling to customers
- Leading the Hire Desk team to commercially prioritise the market and key customers to ensure that the agreed targets for revenue, contact rate, average handling time and daily machine conversation (DMC) rates are met consistently each month
Process Improvement:
- Drive and refine continuous improvement initiatives to the benefit of the customers and Rapid Access
- Develop service standards, workflow, processes and procedures to ensure high quality service and compliance to overall standards
- Develop and implement client satisfaction monitoring processes and systems
Requirements:
Sufficient experience in the field of work
Language requirements:
English-fluent
Employment type:
Full Time
Salary Range:
Unspecified
Benefits and Other Informations:
- Basic salary
- Housing allowance
- Transfer allowance
- 30 days annual vacation
- medical insurance
