- Overseeing the performance of the Rosary staff.
- Follow-up attendance and departure of all employees during the working time of the Rosary.
- Follow-up work in the call center during the working time of the Rosary.
- Follow-up of all communications and inquiries received by the Center via available means of communication.
- Ensuring that all employees serve customers correctly and correctly and of high quality and accurate.
- Ensure that all employees use equipment and equipment in the right manner and according to the nature of work.
- Ensuring the validity of information given to subscribers.
- Follow up the equipment and the center to ensure the work of the Center in the right manner and to report any failures or problems of the system to expedite the resolution.
- Setting schedules of rest periods during the rosary so that the work will proceed effectively and smoothly.
- Explain the method of unified response to participants and ensure that all employees follow him in reply.
- Ensure the functioning of the Center in the right manner in general.
- Prepare the reports required by the company in respect of employees.
- Carrying out any supervisory work that may be required by the Company in relation to the Center.
- Interference between the connected subscriber and the platform staff to absorb the caller's emotions.
- Deal with the problems of subscribers that the call center operator could not solve, and escalate the problems that are not within the powers of the management of the company.
