•Build a customer oriented focus in the call center by providing quality actions and resolutions to their concerns and queries.
•Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
•Answer inbound calls as well as assist customers who have specific inquiries
•Build customer's interest in the services and products offered by the company
•Provide personalized customer service of the highest level
•Update the existing databases with changes and the status of each customer/prospective customer
•Documents details of telephone conversation and actions take.
•Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments Besides the job related skills, a call
•Analyze the various parts of a problem properly and develop logical solutions
•Pro-actively coordinate and elevate to department team-leader, supervisor or manager for unsure information request from customers.
Requirements:
English language is a must
Minimum 1 one experience in Customer service
Saudis Males ONLY
Know how to use Microsoft office applications
Ability to work independently and maintain focus under pressure.
Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others
Employment type:
Full Time
Salary Range:
5,000 S.R.
Benefits and Other Informations:
- Total salary range starts with SR 5000 and may be more based on the interview evaluation
