1. Categorize inquiries and respond according to policy terms & conditions, mainly
a. Referrals (consultation & maternity protocol change of provider)
b. Cases with prior approval (non-emergency treatment abroad, delivery abroad & treatment out-APN in KSA
c. Not covered cases (congenital & non-emergency treatment abroad)
2. Assist Delegates whenever unusual situations arise
3. Respond accurately to complaints coming form policy holder and/or insured members
Requirements:
(( B.S degree holder - (( English major
experienced in customer service center - support
Has no problem with different duty shifts - Morning or evening
Language requirements:
English-fluent
Employment type:
Full Time
Salary Range:
8,000 S.R.
Benefits and Other Informations:
1 - Medical insurance class ( A ) - Family status
2 - Total Salary SR. 8000, before Gosi deduction
3 - Annual bonus after first year - based on company performance
4 - Annual holiday gift - half basic salary
5 - Annual leave 30 days
