- Responding and receiving all queries and complaints received from customers.
- Dealing with customers in a manner appropriate to the nature of the query or complaint in a manner appropriate to the status of the company.
- Providing the support and information necessary to serve customers according to the objectives and standards of the call center and customer service system by handling calls in a convenient and efficient manner.
- Providing support and direct advice regarding the services that the call center is committed to, addressing problems and requests and escalating them in cases of necessity and following them until they are fully resolved.
- Use technical knowledge (diagnosis of problems) to identify customer needs and ensure the provision of appropriate service to them through regulations and instructions.
- Implementation of customer service policies and instructions approved by the call center
- Commitment to performance indicators required and work to achieve
- Attendance and working hours
Requirements:
The age of the applicant is between 18 and 25 years
Language requirements:
English-good
Employment type:
Full Time
Salary Range:
4,000 S.R.
Benefits and Other Informations:
- Performance bonus - up to 4000 riyals
- Sales commission - according to employee sales
- Customer evaluation bonus - up to SR 1000
