Objective of the job:
= Ensuring that customers achieve the maximum value from the products or services provided by the company, and enhancing their satisfaction and loyalty, which is reflected in higher customer retention and revenue growth.
Essential tasks and responsibilities:
- Building long-term relationships with customers and understanding their needs and goals
- Follow up on the customer’s experience after the sale to ensure his correct use of the product or service
- Receiving customer inquiries and addressing their problems or directing them to the relevant teams
- Prepare training or guidance sessions for customers to ensure optimal use of the product
- Monitor and analyze customer satisfaction and retention indicators
- Work with the sales team to ensure customer expectations are aligned with the product
- Communicate with the product or development team to convey customer feedback and suggest improvements
- Providing periodic reports on clients’ status, potential risks, and treatment plans
- Support customers to find innovative solutions that enhance their use of the product
- Participate in developing strategies to improve customer experience
