Respond to incoming calls:
- Receiving calls from customers, patients or auditors
Listen with interest and understanding inquiries, complaints or requests
Providing accurate information about products, services, or appointments
Conditioned calls:
- Communicate with customers for follow -up, questionnaires, or marketing
Reminding customers about dates, payments, or special offers
Collecting customer opinions to improve the level of service
Enter and update data:
Register the details of calls in the system (CRM or any internal program)
Update customer or patient data as needed
Documenting the notes and recommendations that are shared during the call
Complaints and problems:
Listen to the customer's complaint professionally
Try to solve the problem or escalate the competent administration if necessary
Follow up the case until the customer is informed of the final solution
Achieving performance goals (KPIS):
Commitment to a specific number of calls per day or hour
- Maintaining a specific time for one call
Achieving a high customer satisfaction rate in assessments
Requirements:
Tact in hadith and effective listening skills
The ability to solve problems under pressure
Commitment to work ethics and the confidentiality of information
Good technical skills in using computer and phone systems
Employment type:
Full Time
Salary Range:
Unspecified
Benefits and Other Informations:
- Job ladder and promotions
Daily and monthly bonus
- Medical insurance
