Commitment to the company's standards and distinguished service levels
- Preserving the hotel photo craftsmanship
- Welcoming guests as soon as they arrive
Ensure that guests and campaigns are registered in the relevant platforms
- proper housing for individuals and campaigns as directed by the Director of Operating
- Directing guests to their rooms
- Dealing accurately with guest complaints and providing appropriate solutions
- Answer to phone calls
Ensure that the reception area is arranged, clean and scented
Training new and current employees in the nature of work and order
- Following the needs of tools and products for reception and reporting on requests periodically
- Improving the mental image of guests, submitting suggestions to develop services and gain guest loyalty
- Carrying out any other work assigned by the direct manager within the scope of the work
