- Receiving calls: responding to customer inquiries and providing the required support
- Providing information: Providing information about available products or services
- Problem solving: Addressing customer complaints and solving the problems they face
- Data recording: Documenting calls and important information in the management system
Customer follow -up: Communication with repeated customers to ensure their satisfaction
- Product Marketing: Providing promotions and new products
- Training and development: Participate in training sessions to improve skills
Requirements:
The ability to speak clearly and listen effectively
The ability to analyze situations and find quick and effective solutions
Ability to deal with clients in difficult or tense situations
Adapt to business changes or customer needs
Ability to manage time effectively, especially while handling many calls
Understand customers' feelings and show empathy in dealing with them
