Job Responsibilities:
- Responding to and addressing customer inquiries via phone, email, and live chat
- Providing information and assistance to customers regarding our products and services
- Recording and following up on customer complaints, working towards their resolution
- Providing technical support to customers and guiding them through any technical issues
- Achieving customer satisfaction and striving for customer delight
Requirements:
University degree in a related field (preferred, not mandatory)
Previous experience in customer service or customer support (considered an advantage)
General knowledge of customer relationship management (CRM) systems and support tools
Flexibility in working hours and willingness to work in varying shifts and weekends as required
