- Receiving and welcoming visitors or visitors
- Responding to all inquiries and queries received from reviewers
- Dealing well with auditors, appropriate to the nature of the inquiry or complaint
- Helping visitors overcome any obstacles they may face and providing comprehensive and sufficient answers to their inquiries
- Entering visitors’ or reviewers’ data and maintaining their records
- Recording and following up on complaints, observations and suggestions from visitors or reviewers
- Meeting the needs of auditors by ensuring high quality of service within the limits of the powers granted
