Main tasks
- Planning, marketing, technology, and operations
Main tasks and strategy
- Determine the need for service providers (electronic payment services, shipping and delivery, content and marketing), review the proposed agreements and follow up on their performance.
- Implementing a customer service system linked to electronic channels and preparing a procedural guide for the service with the Customer Service Department
- Adapting guidelines and instructions in the online store based on the functions of the e-commerce system used
- Arranging store fronts based on data analysis and designing appropriate banners or sliders
- Providing support to the developer or technical team at any stage
- Discover and identify technical errors and suggest appropriate improvement for them
- Documenting the department’s procedures and drawing possible scenarios and how to deal with them (requests - complaints - returns - inquiries)
- Contribute to setting the goals and sales of the online store with the participation of the Sales and Marketing Department
- Contribute to arranging marketing campaigns with the participation of the Marketing and Sales Department
- Analyze and test the user experience and report necessary improvements
- Preparing store performance reports and making them available to facility management and concerned persons
- Analyzing customer data and making available information available to the marketing and sales teams
- Supporting best practices that would raise quality standards in the e-commerce department, such as supporting customer conversion to electronic payment, improving the quality of addresses
- Managing and coordinating the relationship and the flow of tasks between the relevant departments (sales - marketing - customer service - warehouse and order processing)
- Establishing a customer satisfaction policy and continuously improving the website’s content to contain all customers’ questions and needs
- Supervising search engine optimization processes (SEO Optimization) and following up on their results
- Comparing the online store with competing stores in terms of usability, performance, and appearance in search engines
- Ensure that the infrastructure for analysis and marketing tools is prepared and installed in the online store as required
- Designing the entire customer journey and working on its automation: Customer engagement workflow design
Daily tasks:
- Follow up on the daily requests that are implemented by the work team
- Follow up on orders after they leave and ensure customer satisfaction after receiving their orders
- Continuously updating the online store with products, writing appropriate descriptions, and providing pictures
- Supervising the list of displayed items and inventory
- Ensure the availability of quantities of displayed items and their options
- Follow up on store sales performance and verify that financial goals/required orders are reached
- Working to market the store and increase its sales by implementing various paid campaigns
- Monitoring numbers and visits and preparing reports for senior management on a periodic basis
- Follow the work team on social media
- Follow up on customer service, suggestions and complaints
Requirements:
Bachelor's
Experience in the field of e-commerce and social media
Language requirements:
English-fluent
Employment type:
Full Time
Salary Range:
Unspecified
Benefits and Other Informations:
- Fixed monthly salary
- Monthly commission from profits
