Roles and responsibilities:
• Receiving and welcoming visitors and clients
• Properly directing customers and assisting them if they have any inquiries
• Marketing to customers during the waiting time by marketing the available games, and this is considered a way to increase and raise the center’s sales
• Providing the customer with all information about prices, packages, and the latest promotions available at the center
• Conduct a daily review and verification of the customer reservations list
• Quick thinking and trying to confront and solve any problem with the client
• Make sure to direct customers individually to the locker area in order to keep their personal tools, such as bags, phones, etc
• Check daily for the presence of all consumables such as tissues and drinking water, and ensure first aid kits are available if necessary
• Review all promotional offers and marketing activities, understand them in detail, and explain them to the customer in a professional and marketing manner in order to increase the center’s sales
• Ensure that all customers are informed of all terms and conditions before playing
• Choose sound effects that suit and suit the center
• Viewing and verifying customer opinions on social media sites, which helps increase productivity, and discuss and resolve negative opinions
• Turn off the music during the call to prayer and prayer
• Informing customers of all security and safety procedures
• Carrying out other tasks requested by the direct manager or senior management
