- Receiving all inquiries and complaints received from customers and responding quickly to them
- Dealing well with the inquirer or complainant in a way that suits the nature of the inquiry or complaint and befits the company’s status
- Implementing customer service policies and instructions
- Writing a daily report to show the work that has been accomplished
- Keeping all records of quality models related to customer service instructions, and all of his work is subject to internal review
- All of the above must be done in accordance with customer service instructions approved by the Quality and Development Department
