The Desktop Engineer will be an important resource for Wipro. He will be deputed to our customer site and will be responsible for the following:
• Manage normal desktop/laptop/printer/other user devices
• Manage basic network related incidents
• Incident investigation, diagnosis and resolution
• Detection of possible problems and notification to the problem management
• Support in resolution of major incidents
• Provides progress updates to customers throughout the life cycle of an incident, updating the same in the tool
• Ensures that users are satisfied with the resolution and call closure
• Carrying out actions in order to update known error database
• Co-ordination with vendors for resolution of calls
الشروط والمهارات:
Should be Diploma (Computer Technical Support/ Networking) or BS with at least 1 year of experience.
• Good Communication Skills (English and Arabic )
• Good Analytical Skills
• Good Customer Service Orientation
• Good Hardware and Networking Fundamentals
• Good Knowledge on Microsoft Applications
• Good Desktop / Laptop / Printer Configuration Skills
• Basic knowledge on ITIL / ITSM (Certification preferred)
