- Provide level 1 support and resolve issues to the end user's satisfaction
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Record requests received via phone, email and face-to-face to the Incident Management System and process tickets on a priority basis
- Escalate requests and issues to the support group or other IT teams using the incident management system
- Talk to customers and computer users to determine the nature of any problems they are experiencing
- Investigate, diagnose and resolve computer software and hardware errors
- Manage hardware and software deployment standards and maintain inventory of all such equipment and software
