- Provide technical support in the use of personal computers, specialized software and technology for mainframes, operating a multi-platform environment or a complex computer environment, or monitoring production scheduling, execution, and successful completion of production jobs
- Setting up and configuring desktop computers, peripherals, and accounts that determine the level of security
- Install software and install and repair hardware and peripherals
- Test programs
- Troubleshoot and diagnose issues, implement corrective action procedures, and/or escalate to other technical resources as appropriate
