• Resolve customer issues, detect improvements, and troubleshoot and report customer experience vulnerabilities
• Follow up on all future comments until they are resolved and delivered completely to the customer to close the tickets on the Odoo system
• Conducting customer surveys to get their opinions and comments about the product and service they receive
• Answer all customer calls, resolve their notes, respond to them, and transfer complex notes to the relevant departments (customer service, maintenance) or (customer service and delivery) by opening tickets in the system.
• Manage complaints to build strategies to improve the overall customer experience for FOMCO
• Evaluate the customer experience, write notes, and send reports to the direct manager periodically
• Helping the company grow better by achieving customer satisfaction
• Read and analyze the client and identify the mood he is experiencing to maintain positive interactions
• Performing the tasks assigned by the direct manager that may lead, in one way or another, to improving the management in which he is located.
• Implementing what is assigned to him by the direct manager within his own work framework
• Open and upload tickets on the Odoo system, follow up on them until they are closed, and notify the direct manager with periodic reports
• Receiving customers at the exhibition, resolving their comments, responding to them while taking into account their moods, dealing professionally with customers, and transferring complex notes to the relevant departments (customer service and maintenance) or (customer service and delivery) by opening tickets in the system.
