- A reservations manager with at least two years of experience is required to work in Mecca
Required skills:
- Knowledge of the tourism industry: The reservations manager must have extensive knowledge of the tourism industry and its concepts, including types of tourist destinations, hotels, transportation companies, and types of excursions and tours. Understanding the booking processes and requirements of clients in the tourism sector is essential
- Communication Skills: The Reservations Manager must have excellent communication skills, both in interacting with customers and in dealing with suppliers. Must be able to communicate clearly and effectively, understand customer needs and direct them correctly
- Administrative Skills: A reservations manager needs strong administrative skills to organize and manage operations. Must be able to plan and organize, manage resources and time efficiently, and make strategic and tactical decisions based on company and customer needs
- Knowledge of Reservations Technology: The Reservations Manager must be familiar with the latest technology used in the reservations industry. Must be able to work with reservations management systems (e.g. GDS), custom reservations management software, and online booking sites
- Ability to handle pressure: Sometimes, a reservations manager can face pressure and challenges such as dealing with angry customers or dealing with emergencies. He must be able to remain calm and organized in such situations and take appropriate action
- Analytical skills: The reservations manager must have the ability to analyze and interpret data related to reservations. He must be able to extract information from the basic skills that a reservations manager in tourism companies must have:
- Attention to detail: The reservations manager must be meticulous and attentive to small details. He is responsible for ensuring the correctness and accuracy of the information entered into the reservations system and avoiding errors that may affect the customer experience
- Flexibility and adaptability: In the tourism industry, a reservations manager can face sudden changes and variables in demand and supply. He must be able to adapt to these changes and take necessary measures to deal with them
- Ability to work within a team: The Reservations Manager works within a team that includes other employees in the Reservations Department, as well as collaborating with other teams in the company such as the Sales, Marketing, and Customer Service Department. Must be able to collaborate and communicate effectively with the team to achieve common goals
- Foreign languages: In some cases, the reservations manager may need to deal with international clients and suppliers of different nationalities. Therefore, proficiency in additional foreign languages, such as English, is an added advantage
These are some of the basic skills that a reservations manager in tourism companies should have. The reservations manager must work to develop and improve these skills through continuous learning and practical experiences to achieve the best results in the field of tourism reservations
