- Coordinating the work inside the cafe in the external and internal parts of the cafe on a daily basis
Supervising the provision of distinguished service and increasing customer satisfaction
Accurately deal with customer complaints and provide appropriate solutions
- Regular review of production quality and improvement of sales volume
- Overseeing staff appointments and scheduling rest periods and vacations
Evaluate employee performance and provide feedback to improve productivity
Follow-up on the needs of tools and products for operations and to report requests on a regular basis
Managing operating budgets and defining procedures that help reduce expenses
- Generate detailed reports periodically on revenues and expenses
Requirements:
At least two years of experience in managing cafes and restaurants
