1. IT Support and Troubleshooting:
- Provide technical assistance and support to end-users regarding hardware, software, networking, and other IT-related issues.
- Diagnose and resolve technical problems, both remotely and in-person, ensuring minimal disruption to workflow.
- Respond promptly to IT support requests, prioritize tasks, and escalate complex issues to appropriate team members or vendors, if required.
- Maintain accurate records of support requests, troubleshooting steps, and resolutions in a ticketing system.
2. Network and System Administration:
- Assist in the administration and maintenance of network infrastructure, including routers, switches, firewalls, and wireless access points.
- Monitor network performance and proactively identify and resolve issues to ensure optimal network availability and performance.
- Configure and manage network services, such as DHCP, DNS, VPN, and NGINX.
- Collaborate with the IT team to implement and maintain security measures, including firewalls, antivirus software, and access controls.
3. IT Assets Management:
- Maintain an up-to-date inventory of all IT assets, including hardware, software licenses, and peripherals.
- Coordinate IT asset procurement, including researching and recommending suitable products, obtaining quotes, and tracking purchases.
- Install, configure, and update software applications on workstations, laptops, and servers.
- Conduct regular audits to ensure compliance with software licensing agreements and maintain accurate asset records.
Requirements:
Proven experience in providing IT support and troubleshooting in a professional environment.
Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, NGINX, etc.).
Experience in system administration, including Windows and/or Linux environments.
Familiarity with network infrastructure components such as routers, switches, firewalls, and wireless access points.
Knowledge of domain maintenance, including Active Directory administration.
Proficient in IT asset management, including procurement, inventory, and software licensing.
Excellent problem-solving skills and the ability to work independently or collaboratively within a team.
Strong communication skills to effectively interact with end-users and explain technical concepts in non-technical terms.
