Role responsibilities:
- Answering incoming calls and responding to customers' requests via various means e.g. emails, in a timely manner.
- Managing and timely resolving customer complaints in line with the company standards.
- Maintaining ownership of calls throughout the lifecycle of the caller’s request, including but not limited to sale of products, placement of orders, follow-ups, escalation of issues as and when required, resolution of issues, etc.
- Providing accurate product and service information to customers.
- Researching required information using available resources.
- Timely processing of orders, forms, and applications.
- Completing call logs and reports in line with the company standards.
- Identifying customer needs, researching issues, resolving complaints, and providing solutions.
الشروط والمهارات:
University degree in e-commerce, business administration or in a similar discipline.
Fluent in English and Arabic both verbal and written.
Demonstrated work experience as a call center representative or in a similar role, will be an advantage.
Computer literate, with excellent data entry and typing skills.
Saudi National
اللغات المطلوبة للوظيفة:
الإنجليزية-ممتاز
نوع الوظيفة:
دوام كامل
نطاق الراتب:
4,500 ريال سعودي
بدلات ومزايا أخرى:
- An attractive remuneration package.
- Contemporary work environment.
- Private medical insurance for employee and immediate family members.
