Receptionist:
- To support our customer centric growth and brand strategy, we are looking for talented, driven professionals with a passion for customers to join our fast-paced team as a Receptionist.
- First impressions are everything! As a Receptionist with Lanesborough Hotel, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Summary of Responsibilities:
- Reporting to the front office Supervisor, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Greet, check in and settle guest accounts while ensuring all service standards are followed.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Respond to each Guest who approaches the Reception Desk.
- Drive rate through up-selling room brands.
- Extend a “warm welcome” to all guests.
- Check-in guests as per hotel standards.
- Registration of all customers, meeting legal and policy requirements,
- preparation of guest bills and its settlement.
- Ensure the reception area is operated in a well organised manner in order to create a lasting impression to all our customers.
- Carry out all administrative duties as per Hotel standards.
- To be fully aware of all promotions, activities and the status of Hotel occupancy internally and in the surrounding area.
- Build relationships with local companies and organisations to continually build the business.
- Liase with all teams to ensure customer requirements are met, in line with 100% satisfaction guarantee.
- Maintain facilities and equipment in-use in perfect condition.
- Ensure that personal grooming, hygiene, and appearance are in line with hotel standards.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.
الشروط والمهارات:
Ability to work well under pressure in a fast paced
Proficiency in English, second language an asset
Previous customer related experience preferred
Computer literate in microsoft window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
اللغات المطلوبة للوظيفة:
الإنجليزية-جيد
الفرنسية-جيد
نوع الوظيفة:
دوام كامل
نطاق الراتب:
غير محدد
بدلات ومزايا أخرى:
- Competitive salary and generous bonus scheme
- Generous annual leave entitlement
- Private healthcare
- Pension scheme
- Lanesborough Hotel Sharesave Scheme
- Lanesborough Hotel Privilege Card and a wide range of discounts
- Working hours:- 34 hours per week on a flexible rota pattern that may include some weekends or evening hours
