- Represent company services in a professional and successful manner that results in repeat business and a positive customer service experience.
- Achieve agreed-upon sales targets and outcomes within a set schedule.
- Identify lead opportunities as well as the potential for upsells.
- Interact regularly with customers (cold calling – face to face meetings) to understand their needs and recommend the suitable solution for them.
- Establish, develop, and maintain positive business and customer relationships.
- Prepare regular reports of customer needs, problems, interests, competitive activities, and potential for new services.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Retain current customers, approach new potential customers and restore business relation with old customers.
- Develop the sales information system including customer database and keeping it always updated and available on time to support the decision-making process.
- Continually attempting to penetrate new markets.
- Coordinate internally with the involved departments to ensure smooth handling of the customers`requirements
