1- Assessing and responding to the needs of the beneficiary
2- Ensuring that they are working in accordance with the applicable laws, regulations and procedures
3- Counseling for individuals, families and groups
4- Participation in preventive work and awareness activities
5- Connecting individuals to services and resources appropriate to their needs
6- Communicating with volunteer groups and various services such as health and nursing services to ensure the provision of an effective service
7- Monitoring the quality of services and ensuring that the service provided is at the highest level
8- Cooperating with the administration in services to ensure that the best possible care is obtained
