Support 24 Engineer Job Description
- The Field Service Specialist/Support Engineer will be responsible For Customer's installations and supporting software solutions. The Field Service specialist/Support Engineer must have a good understanding of the delivery processes.
Qualifications:
• Bachelor's degree in any STEM (Science Technology Engineering & Mathematics) disciplines with relevant experience in the upstream side of the Oil and Gas industry.
• Proven experience in IT/Networking related to the Oil and Gas industry.
• Proven understanding of drilling processes, drilling data and drilling operations.
• IT certifications, preferably Windows Server system administration, Cloud systems, Networking.
• Proven technical support experience is a plus
• Offshore safety certificates are a plus.
• Able to understand SW development cycle is a plus.
• Excellent written and verbal English.
Experience:
• 5+ years of proven experience as a Field Service Engineer for Drilling Operations or IT projects related to the Oil and Gas industry.
• 2-3 year of proven experience with Testing/Support for Drilling software and Real Time applications.
• 1-2 years of proven experience with IT Support/Network/Windows servers
• Experience with WITSML based applications is a plus.
• Good knowledge of IT related Hardware and Software
• 3+ years’ experience with Kongsberg Digital in a similar role.
Behavioural:
• Self-motivated person able to pick up Drilling and IT technology concepts quickly.
• Have a passion for delivering cutting-edge products and solutions.
• Customer service oriented, providing remote and on-site support as required.
• Desire to travel and work with people in different cultures.
• Pro-active, requires minimum supervision, able to work in a team and independently.
• Detail oriented and can work on multiple initiatives/assignments at once.
• Adheres to and promotes department and company policies.
• Develops and maintains positive / professional work relationships both within the company and with external customers/contacts.The support personnel should perform the Management of Real-Time Rig/Well data at customer location.
Requirements:-
- Experience in deploying and configuring the Web based systems.
- Working skills in the supporting technologies including MS Server 2016 and above, IIS, Office 365, MS Messaging - Queue and SQL 2016 and above.
- Candidate with the WITSML knowledge is preferred.
- Good communication / writing skills to interact with rig operators, subsurface, drilling engineering teams, IT&S and other disciplines.
- Have or be willing to acquire all required safety certification and other training as may be required by Baker Hughes and/or Saudi Aramco.
- Flexibility to work in 24x7 environment.
What we provide:
- Training on deploying and configuring the real-time system .
- Training to diagnose the real-time services.
- Training on Support services.
- Training on WITSML.
- Direct communication with the development team to clarify the doubts if any.
الشروط والمهارات:
Bachelor's degree in any STEM (Science Technology Engineering & Mathematics) disciplines with relevant experience in the upstream side of the Oil and Gas industry.
